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Make your move.
Keep your center.

Serious Business®

Jan 14-15 • New Orleans

SalonBiz® PowerUp®
Jan 13
 

Agenda

 
 

Saturday, January 13

5:00 - 8:00

Registration and Welcome Reception

Crescent City Ballroom at The Roosevelt Hotel



 

Sunday, January 14

7:00 - 9:00

Registration and Resource Space

Crescent City Ballroom at The Roosevelt Hotel

9:00 - 12:00

Main Stage Speakers

Saenger Theatre

Kim Scott
Gina Pell
Donna Gates
Barbara De Laere

12:00 - 2:00

Lunch

2:00 - 3:30

Breakout Sessions

The Roosevelt Hotel and The Ritz-Carlton

Neil Ducoff

Is Your Salon/Spa Overdue for a 'Bookmark in Time'?
Lafayette Ballroom (The Ritz-Carlton, Second Level)

Bob Phibbs

You’re Already in Their Head, Why Not in Their Home?
The Grand Ballroom (The Ritz-Carlton, Second Level)

Lance Courtney

From Customer Service to Customer Success
Salon II & III in The Roosevelt Ballroom (The Roosevelt Hotel, Mezzanine Level)

Karie Bennett, Tatum Neill, Brandon Hensley and Tim Belcher, and moderated by Gordon Miller

Pivot to Education: Winning Strategies for Creating Sustainable Success
Salon IV & V in The Roosevelt Ballroom (The Roosevelt Hotel, Mezzanine Level)

Donna Gates

The Gut-Smart & Gene-Smart Way to Longevity, Weight Loss and Vitality!
Blue Room (The Roosevelt Hotel, Lobby Level)

Gerard Scarpaci

Reach, Action, Results: Using Facebook Promotions to Attract New Clients.
Waldorf Astoria Ballroom (The Roosevelt Hotel, Mezzanine Level)

Kurt Kueffner

Building Your Men’s Business with the Right Business Model
Orpheum Room (The Roosevelt Hotel, Second Level)

3:30 - 4:30

Resource Space

Crescent City Ballroom at The Roosevelt Hotel (Mezzanine Level)

4:30 - 6:00

Breakout Sessions

The Roosevelt Hotel and The Ritz-Carlton

Neil Ducoff

Is Your Salon/Spa Overdue for a 'Bookmark in Time'?
Lafayette Ballroom (The Ritz-Carlton, Second Level)

Bob Phibbs

You’re Already in Their Head, Why Not in Their Home?
The Grand Ballroom (The Ritz-Carlton, Second Level)

Lance Courtney

From Customer Service to Customer Success
Salon II & III in The Roosevelt Ballroom (The Roosevelt Hotel, Mezzanine Level)

Karie Bennett, Tatum Neill, Brandon Hensley and Tim Belcher, and moderated by Gordon Miller

Pivot to Education: Winning Strategies for Creating Sustainable Success
Salon IV & V in The Roosevelt Ballroom (The Roosevelt Hotel, Mezzanine Level)

Donna Gates

The Gut-Smart & Gene-Smart Way to Longevity, Weight Loss and Vitality!
Blue Room (The Roosevelt Hotel, Lobby Level)

Gerard Scarpaci

Reach, Action, Results: Using Facebook Promotions to Attract New Clients.
Waldorf Astoria Ballroom (The Roosevelt Hotel, Mezzanine Level)

Kurt Kueffner

Building Your Men’s Business with the Right Business Model
Orpheum Room (The Roosevelt Hotel, Second Level)

6:00 - 8:00

Reconnect Reception

Crescent City Ballroom at The Roosevelt Hotel (Mezzanine Level)

8:00 - 10:00

Elevate Hair Show

Ace Hotel (600 Cardondelet St.)

Elevate brings together the community of hairdressers for inspiration, music, performance and education. It is an opportunity for the artists of the community to showcase their work, express themselves creatively, and inspire their community. Doors open at 7:00, show starts at 8:00.



 

Monday, January 15

8:00 - 9:30

Resource Space

Crescent City Ballroom at The Roosevelt Hotel (Mezzanine Level)

8:00 - 9:15

Exit Strategy

The Roosevelt Hotel

Tom Kuhn

Have You Thought About Your Exit Strategy?
Chambers I & III (The Roosevelt Hotel, Mayor's Suite Level)

9:30 - 11:00

Breakout Sessions

The Roosevelt Hotel and The Ritz-Carlton

Neil Ducoff

Is Your Salon/Spa Overdue for a 'Bookmark in Time'?
Lafayette Ballroom (The Ritz-Carlton, Second Level)

Bob Phibbs

You’re Already in Their Head, Why Not in Their Home?
The Grand Ballroom (The Ritz-Carlton, Second Level)

Lance Courtney

From Customer Service to Customer Success
Salon II & III in The Roosevelt Ballroom (The Roosevelt Hotel, Mezzanine Level)

Karie Bennett, Tatum Neill, Brandon Hensley and Tim Belcher, and moderated by Gordon Miller

Pivot to Education: Winning Strategies for Creating Sustainable Success
Salon IV & V in The Roosevelt Ballroom (The Roosevelt Hotel, Mezzanine Level)

Donna Gates

The Gut-Smart & Gene-Smart Way to Longevity, Weight Loss and Vitality!
Blue Room (The Roosevelt Hotel, Lobby Level)

Gerard Scarpaci

Reach, Action, Results: Using Facebook Promotions to Attract New Clients.
Waldorf Astoria Ballroom (The Roosevelt Hotel, Mezzanine Level)

Kurt Kueffner

Building Your Men’s Business with the Right Business Model
Orpheum Room (The Roosevelt Hotel, Second Level)

11:00 - 1:00

Lunch

1:00 - 4:00

Main Stage Speakers

Saenger Theatre

Patrick McIvor
Winn Claybaugh
Robert Cialdini
Tom Bilyeu

4:00 - 4:15

Close

The Gut-Smart & Gene-Smart Way to Longevity, Weight Loss and Vitality!
Donna Gates

By simply eating the right delicious foods, you’ll learn how easy it is to live your best life—a life full of more energy than you knew you had.

You’re Already In Their Head, Why Not In Their Home?
Bob Phibbs

When it comes to online retailers, beating them on price is not the answer. In this breakout, Bob outlines the startlingly simple but mostly overlooked insight that will help you to not just grow your profitability, but reinvent your business as a whole. And it’s something online retailers can never, ever beat you on.

From Customer Service to Customer Success: Top Gun Front Desk
Lance Courtney

The reception desk is the heartbeat of most organizations, yet 60% of sales are often lost through the front desk! Your front desk employees engage with a customer a minimum of four times for every one time a technician performs a service.

Enter the “Top Gun Front Desk” program. You’ll learn industry-proven, repeatable systems to increase service and retail sales. For all owners, managers, front desk personnel and service providers who care about creating exceptional customer experiences...and raving fans.

Building Your Men’s Business with the Right Business Model
Kurt Kueffner

Understanding the men’s market can have a huge impact on your business.

Yes, attracting and retaining male clients is a special art form. Kurt’s unmatched grasp of the men’s grooming industry allows him to understand what men are looking for in a salon experience—the key is demonstrating to them that the investment IS worth it. Learn how.

Pivot to Education: Winning Strategies for Creating Sustainable Success

This lively panel discussion with a diverse group of industry innovators will focus on how to create and implement educational systems to drive positive results. Take home tips on how to improve staff recruitment, retention, productivity, morale and whatever else comes up!

Panelists: Tim Belcher (Whole Aveda Salon Group), Karie Bennett (Atelier Salons), Brandon Hensley (Tangerine Salons), Tatum Neill (Paris Parker Salons).

Moderator: Gordon Miller, CEO, Hairbrained.me

Is your salon/spa overdue for a “Bookmark in Time”?
Neil Ducoff

Change is a “Bookmark in Time” that separates what was, from what is, and will be. The BIG question is...which side of the Bookmark will your salon/spa be on—before, or after?

Neil will give you twelve key strategies to say “Goodbye” to what was and go after what can and will be. It all begins with your decision to place a Bookmark in Time and move beyond.

Reach, Action, Results: Using Facebook Promotions to attract new clients.
Gerard Scarpaci

Are you using Facebook to attract new clients, but not sure if it’s worth your time? You’ll learn 3 steps to ensure every post is time well spent:

  1. Find the best target for your posts.
  2. Get their attention with engaging images and texts.
  3. Understand your results and your promotion’s impact on your business.
Have You Thought About Your Exit Strategy?
Tom Kuhn

Selling, merging, bringing on a partner or transitioning to key employees could be the most important financial decision you ever make for you, your family and your team. Only 1 of 10 businesses actually transition though. Many simply close the doors, ‘turn over the keys’ or have a failed transition because the owner did not plan.

If you’re like most, you wait too long or underestimate the process. Or you don’t know what you don’t know. Take this step to financial freedom and peace of mind for you and your family. Gain confidence. Be prepared. Maximize your value. Get EXIT educated. Get EXIT ready.

Stay Centered

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